RETURN POLICY

Last updated September 17, 2023

We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund.
For personalised or dedicated books a refund of only 50% of the purchase price applies.
Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within seven (7) days of the purchase date.
All returned items must be in new and unused condition.

RETURN PROCESS

To return an item, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:

Hedsite Press
Attn: Returns
74 Furzehatt Road
Plymstock
Plymouth
Devon
PL9 8QT
United Kingdom

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (7) days from the receipt of your item to process your return.
Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company.
We will notify you by email when your return has been processed.

EXCEPTIONS

For defective or damaged products, please contact us at returns@hedsite.co.uk to arrange a refund or exchange.

Please Note:
Sale items are FINAL SALE and cannot be returned.

QUESTIONS

If you have any questions concerning our return policy, please contact us at: returns@hedsite.co.uk